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FAQ

Frequently Asked Questions.

Everything enterprise buyers need to know before the first brief.

SECURITY & DATA

All projects run on private, air-gapped server infrastructure. Client files and IP never enter public cloud environments — including public AI tools. Our local LLM deployment ensures zero data leakage at every stage of the localization pipeline.
Yes. NDA execution is standard for all enterprise engagements. Contact our team to initiate before briefing.

PROCESS & QUALITY

Turnaround depends on volume, vertical, and language pair. Standard projects: 3–5 business days. Enterprise retainer clients receive priority scheduling. Contact us for project-specific estimates.
We support all standard localization formats including: XLIFF, PO, JSON, CSV, DOCX, PPTX, XLSX, SRT, VTT, Unity/Unreal string tables, and custom XML formats. Contact us if your format is not listed.
Every project passes through two QA layers: 1. Automated QA — real-time scanning for tag errors, formatting breaks, and glossary inconsistencies before human review. 2. Linguistic QA — dual-native review: target-native linguist for fluency + domain specialist for technical accuracy.

PRICING & ENGAGEMENT

Per-Word / Per-Minute works best for defined, one-time projects. Monthly Retainer suits teams with ongoing content pipelines. Project-Based fits complex, multi-phase launches. Request a free consultation and we'll recommend the right fit.
There is no strict minimum. However, for very small volumes (under 500 words), our Free Quality Audit may be a better starting point. Contact us to discuss.
Yes. We offer a Free Quality Audit — up to 500 words, a Red-Line Review, or a Technical Audit at no cost. Limited to available capacity. Request via the contact form.